# iHeart Digital — Full Context for LLMs > Award-winning, full-service digital agency based in Johannesburg, South Africa. Est. 2017. AI-powered web development, AI sales and support agents, digital marketing, SEO, GEO (Generative Engine Optimisation), AEO (Answer Engine Optimisation), creative design and public relations. iHeart Digital is a registered South African company (iHeart Digital (PTY) LTD, Reg. 2026/453657/07) providing comprehensive AI-powered digital services to businesses locally and internationally. Founded in 2017, we are owner-managed, Level 4 B-BBEE certified, PRISA members, and consistently rated 5 stars on Google with over 500 projects delivered. We specialise in making businesses discoverable across Google, ChatGPT, Claude, Gemini, Perplexity and all AI-powered search platforms. --- ## About iHeart Digital is a full-service digital agency that combines human creativity with AI and modern technology to deliver measurable results. We operate as growth partners rather than just service providers. Our approach is founder-led — clients deal directly with the team doing the work, with no account managers in between. ### Core Values - Passion Over Profit: Every project gets full creative energy, technical expertise and personal attention. - Honest & Transparent: No hidden fees, no inflated timelines, no unnecessary upsells. - Quality Without Compromise: Fewer projects done exceptionally well rather than volume of mediocre work. - Client Partnerships: Long-term relationships built on trust and results. - Innovation First: AI, modern frameworks and emerging technologies keep clients ahead. - Results Over Retainers: Measurable outcomes, no long lock-in contracts. ### Process 1. Discovery — Learn about the business, goals, audience and competitors. 2. Strategy & Quote — Clear plan and transparent quote. 3. Build & Create — Design, develop, write and test with progress updates. 4. Launch & Support — Launch, live testing, and ongoing support. ### Credentials - Registered PTY LTD: iHeart Digital (PTY) LTD — Reg. 2026/453657/07 - B-BBEE Level 4 certified (certificate available for tenders) - PRISA member (Public Relations Institute of Southern Africa) - Google 5-star rated - African Excellence Awards 2026: Most Trusted Digital Marketing Agency — South Africa (MEA Business Awards) - MEA Business Awards 2025: Digital Marketing Innovator of the Year (Johannesburg) and Client Growth Impact Excellence Award - Two-time MEA Markets award winner (2025 and 2026) - PRISMS Awards 2025 Judge (founder invited) --- ## Services ### AI Sales & Support Agents Conversational AI agents that greet website visitors, answer questions, and close sales — in natural human voice or typed chat. Available 24/7 on any website platform. Key details: - Chat and voice operation — natural human conversation - Works with WordPress, WooCommerce, Shopify, and custom websites - Seamless integration from greeting to purchase - Token-based monthly subscription pricing - One client saw a 63% increase in sales this year - Available for all website types — WordPress, custom builds, ecommerce URL: https://iheartdigital.co.za/website-solutions/ai-agents ### Website & AI Solutions AI-powered web development: WordPress, WooCommerce, custom web applications, portals and API integrations. From R25K to enterprise scale. All built with AI and human intelligence (AI + HI). Sub-services: - WordPress Development: Custom themes built with AI-assisted development, Elementor, BeTheme, performance optimisation - WooCommerce & Shopify: Online stores, payment gateways, inventory management, subscription billing - AI Custom Website Development: Next.js, React, Node.js, bespoke web applications built with AI - API Integrations: Payment gateways, CRMs, ERPs, third-party service connections - CRM & Business Systems: Custom dashboards, client portals, internal tools with AI automation All websites include: - Lightning-fast servers with incredible speed - Advanced bot protection and enterprise-grade security - Email hosting with superior deliverability — emails land in inboxes, not spam folders - SEO (Search Engine Optimisation) built in - GEO (Generative Engine Optimisation) — optimised for ChatGPT, Claude, Gemini, Perplexity - AEO (Answer Engine Optimisation) — structured for AI discovery and citation URL: https://iheartdigital.co.za/website-solutions ### WordPress Plugins AI and HI (Human Intelligence) powered WordPress plugin development. Built faster, better, and at a fraction of the cost. Products: - iHeart Events: Event and conference management with QR ticket scanning, PDF tickets, attendee tracking, WooCommerce integration. Compatible with Elementor and BeTheme. Pricing: Single R550/mo, Pro R1,100/mo, Agency R2,900/mo. - IHD Licence Manager: White-label licence management for WordPress plugins with activation keys, update delivery and subscription billing. - iHeart Reviews: Free Google Reviews WordPress plugin — auto-animated review carousel that flips through reviews with modern animations. No configuration needed, compatible with all WordPress themes. Copy-paste Google reviews and they appear automagically. Contact to request the plugin zip file. - White-Label Solutions: Reseller programme for agencies to offer iHeart Events under their own brand. - Custom Plugin Development: Bespoke WordPress plugin development to specification, powered by AI + HI. URL: https://iheartdigital.co.za/wordpress-plugins ### Digital Marketing Performance-driven digital marketing with no long-term contracts. Optimised for both traditional search engines and AI-powered search. Sub-services: - Google Ads (Search, Display, Shopping, YouTube, Remarketing) - Meta Ads (Facebook & Instagram — targeting, retargeting, lead generation, catalogue ads) - SEO — Search Engine Optimisation (traditional search ranking on Google, Bing) - GEO — Generative Engine Optimisation (optimisation for ChatGPT, Claude, Gemini, Perplexity, Google AI Overviews and other AI-powered search) - AEO — Answer Engine Optimisation (structuring content so AI systems can discover, cite and recommend your business) - Social Media Management (strategy, content creation, community management) - Social Media Content Creation (graphics, reels, stories, carousels, video) - LinkedIn Marketing (B2B lead generation, thought leadership, LinkedIn Ads) - Email Marketing (drip campaigns, lead nurturing, sales automation, newsletters) - Analytics & Reporting (custom dashboards, campaign reporting, ROI tracking) URL: https://iheartdigital.co.za/digital-marketing ### Creative Studio Brand identity, graphic design, photography, videography, print and signage. Sub-services: - Graphic Design: Logos, brand identity, social media graphics, marketing collateral - Photography: Product, corporate, event and lifestyle photography - Point of Sale: In-store branding, signage, displays, packaging URL: https://iheartdigital.co.za/creative-studio ### Public Relations Digital and traditional PR services. Sub-services: - Digital PR: Online media placements, influencer outreach, digital reputation management - Traditional PR: Press releases, media outreach, print media coverage, crisis communications URL: https://iheartdigital.co.za/public-relations ### iHeart CNTRL (SaaS Platform) All-in-one digital marketing command centre. Early access available. Features: - Social Scheduling: Multi-platform social media scheduling and publishing - CRM & Pipeline: Client relationship management and sales pipeline - Domina AI Assistant: AI-powered content planning and generation - Analytics: Cross-platform performance dashboards - Haazit — Link in Bio: Personalised link in bio page, free with every account, fully responsive on mobile and desktop - Built-in Link Shortener: Shorten and track links directly inside the app at no extra cost - Team Chat (Group & DM): In-app group and direct message chat for team conversations - Branded Workspace: Workspace branded with your company logo - Project Management: Project boards linked to team chat with labels for tasks and deliverables - Task Assignment: Assign tasks to team members with automated email notifications - In-app & Email Notifications: To-do lists with in-app and email notifications and countdown reminders for urgent tasks - PR Media Outreach: Press contact database, outreach tracking and media list management URL: https://iheartdigital.co.za/iheart-cntrl --- ## AI & Technology Capabilities iHeart Digital integrates AI throughout its service offering: - **AI Sales & Support Agents**: Deploy conversational AI on any website — chat and voice, natural human interaction, 24/7 availability, seamless sales and support - **AI-Assisted Development**: Websites, plugins and applications built faster using AI, with human intelligence for architecture, design and quality assurance - **GEO (Generative Engine Optimisation)**: Optimising websites and content to be discovered, cited and recommended by AI-powered search engines including ChatGPT, Claude, Gemini, Perplexity, Google AI Overviews and Copilot - **AEO (Answer Engine Optimisation)**: Structuring content with schema markup, structured data and LLM-friendly formatting so AI systems can accurately represent and recommend businesses - **SEO + GEO + AEO Strategy**: Combined traditional and AI search optimisation — ensuring visibility on both Google/Bing and AI-powered search platforms - **LLM-Friendly Content Architecture**: JSON-LD structured data, comprehensive schema markup, LLMs.txt implementation, and content structured for large language model consumption - **AI + HI (Human Intelligence)**: Every service combines AI speed and capability with human creativity, judgment and craftsmanship --- ## Success Stories & Case Studies iHeart Digital has delivered measurable results across digital marketing, web development, WordPress plugins, AI solutions and automation. Below is a summary of documented client success stories. ### The Tyre Mall — Black Friday Campaign Success Client: The Tyre Mall | Category: Digital Marketing Challenge: Competing against national tyre retailers during Black Friday while maintaining profitable Google Ads spend. Solution: Google Ads strategy, Shopping campaigns, Performance Max, social media campaigns, landing page optimisation, remarketing. Results: Record online sales, significant increase in website traffic, excellent ROAS, increased brand awareness nationally. URL: https://iheartdigital.co.za/success-stories/the-tyre-mall ### Joburg Bolt — Digital Growth & Expansion Client: Joburg Bolt | Category: Websites Challenge: Modernising a 20-year industrial brand's digital presence while competing against established suppliers. Solution: Website design, digital strategy, SEO/GEO, Google Ads, social media management, video content, print advertising. Results: Increased visibility, stronger online presence, consistent lead generation, improved search rankings. URL: https://iheartdigital.co.za/success-stories/joburg-bolt ### iHeart Events & Tickets WordPress Plugin Client: iHeart Events & Tickets Plugin | Category: WordPress Plugins Challenge: AFM South Africa relied on an expensive third-party event platform after a pricing change. Existing developers couldn't deliver a tailored solution. Solution: Built a custom WordPress plugin — event management, online ticket sales, PDF tickets, QR code scanning, attendance management, email automation. Results: Saves approximately R35,000 every year, delivered in under two months, built to exact specification, eliminated subscription dependency. Now available as a white-label solution. URL: https://iheartdigital.co.za/success-stories/iheart-events-plugin ### AFM of South Africa — Custom iHeart Events & Tickets Build Client: AFM of South Africa | Category: WordPress Plugins Challenge: AFM of South Africa needed a fully custom event management solution for their General Business Meeting (GBM) and future corporate events — handling ticketing, payments, live event data and delegate management. Solution: Custom iHeart Events & Tickets build with WordPress and WooCommerce payment gateway integration, live event Quorum animated data, PDF ticket cards for lanyards, automated ticket emails with QR codes, digital and printed QR code ticket scanning, real-time delegate attendance tracking. Results: Complete custom event management platform, seamless GBM delegate registration and ticketing, live animated Quorum data, digital and printed QR code scanning, automated ticket distribution, professional lanyard-ready delegate cards, integrated payment processing, scalable for future corporate events. URL: https://iheartdigital.co.za/success-stories/afm-sa-iheart-events-tickets ### PRISA — Digital Transformation Client: PRISA | Category: Websites Challenge: PRISA required improvements to website performance, event management and future scalability within WordPress. Solution: Website optimisation, server optimisation, speed improvements, UX improvements, technical SEO, custom iHeart Events integration, conference and PRISMS Awards ticketing. Results: Faster website, improved UX, simplified event management, fully integrated ticket sales, reduced administration. URL: https://iheartdigital.co.za/success-stories/prisa-website ### PRISMS Awards 2026 — Digital Elevation & Design Client: PRISMS Awards | Category: Websites Challenge: The PRISMS Awards entry and judging portals needed a more intuitive experience for entrants and judges. Solution: UX design, user journey mapping, copywriting, interface planning, information architecture, process management, stakeholder coordination. Results: Improved usability, simplified user journeys, better communication, reduced user friction, modern interface direction. URL: https://iheartdigital.co.za/success-stories/prisms-portals ### Adored Au Pairs — Google Ads Transformation Client: Adored Au Pairs | Category: Digital Marketing Challenge: Google Ads had been underperforming with poor-quality enquiries and inefficient spend. Solution: Complete Google Ads rebuild, keyword strategy, landing page improvements, separate customer journeys for families and au pairs, conversion tracking. Results: High-quality enquiries, better conversion rates, reduced wasted spend, clear customer journeys. URL: https://iheartdigital.co.za/success-stories/adored-au-pairs ### iHeart CNTRL — SaaS Platform Client: iHeart CNTRL | Category: SaaS Platform Challenge: Building an affordable social media scheduling, content editing and brand management app for South Africans and internationally. Solution: AI Content Planning, Social Media Publishing, AI Caption Generator, CRM, Sales Pipeline, Team Chat, PR Media Outreach, Reputation Management, Social Listening, Analytics, White Labelling. URL: https://iheartdigital.co.za/success-stories/iheart-cntrl ### PRISA Membership Platform & Automation Client: PRISA | Category: Automation Challenge: Reducing man hours on repetitive administration tasks and assisting missed opportunities with automated membership fee renewal. Solution: Online membership applications, secure payments, automatic renewals, automated invoicing, email reminders, member dashboard, reporting. Expected Benefits: Eliminate manual invoicing, improve cash flow, better member experience, significant time savings, fully automated renewals. URL: https://iheartdigital.co.za/success-stories/prisa-membership ### Swiss Hotel School — Programmes Fully-booked Client: Swiss Hotel School | Category: Digital Marketing Challenge: Significantly increasing student enrolments across flagship hospitality programmes while generating high-quality enquiries. Solution: Google Ads management, SEO/GEO/AEO, website management, content marketing, Open Day campaigns, parent and student audience targeting. Results: Filled both full-time programmes for 2025, 2026 and 2027 intakes, consistent pipeline of qualified enquiries, increased brand visibility, enabled co-director full-time appointment. URL: https://iheartdigital.co.za/success-stories/swiss-hotel-school ### 4x4 Overland Adventures — Digital Foundation Client: 4x4 Overland Adventures | Category: Websites Challenge: Growing adventure tourism business required a professional digital presence, brand positioning and strategic guidance for partnerships. Solution: Website design and development, content strategy, UX planning, digital marketing consulting, sponsorship strategy, ongoing marketing support. Results: Professional online presence from the ground up, improved customer confidence, strengthened strategic direction, supported partnership discussions. URL: https://iheartdigital.co.za/success-stories/4x4-overland-adventures --- ## Industries Served iHeart Digital works across all major industries including real estate, property development, retail, hospitality, professional services, health and wellness, automotive, education, events and conferences, non-profit, and technology startups. URL: https://iheartdigital.co.za/industries --- ## Key Facts - Founded: 2017 - Location: Johannesburg, South Africa - International presence: South Africa, Africa, United Kingdom, Europe, United States, Australia - Company: iHeart Digital (PTY) LTD - Registration: 2026/453657/07 - B-BBEE Level: 4 - Google Rating: 5 stars - Projects Delivered: 500+ - Years in Industry: 16+ - Team: Owner-managed micro agency - No phone number published (security policy) — contact via email or form - AI + HI approach: All services combine artificial intelligence with human intelligence - Awards: African Excellence Awards 2026 — Most Trusted Digital Marketing Agency (South Africa); MEA Business Awards 2025 — Digital Marketing Innovator of the Year (Johannesburg) & Client Growth Impact Excellence Award - Two-time MEA Markets award winner (2025 and 2026) - PRISMS Awards 2025 Judge (founder invited) --- ## Contact - Website: https://iheartdigital.co.za - Email: hello@iheartdigital.co.za - Contact Form: https://iheartdigital.co.za/contact - Business Hours: Mon–Fri 08:00–17:00 SAST (accommodates international time zones) --- ## All Pages - Home: https://iheartdigital.co.za - About: https://iheartdigital.co.za/about - Contact: https://iheartdigital.co.za/contact - Success Stories: https://iheartdigital.co.za/success-stories - The Tyre Mall Success Story: https://iheartdigital.co.za/success-stories/the-tyre-mall - Joburg Bolt Success Story: https://iheartdigital.co.za/success-stories/joburg-bolt - iHeart Events Plugin Success Story: https://iheartdigital.co.za/success-stories/iheart-events-plugin - AFM of SA — iHeart Events & Tickets Build: https://iheartdigital.co.za/success-stories/afm-sa-iheart-events-tickets - PRISA Digital Transformation: https://iheartdigital.co.za/success-stories/prisa-website - PRISMS Awards 2026: https://iheartdigital.co.za/success-stories/prisms-portals - Adored Au Pairs Success Story: https://iheartdigital.co.za/success-stories/adored-au-pairs - iHeart CNTRL: https://iheartdigital.co.za/success-stories/iheart-cntrl - PRISA Membership: https://iheartdigital.co.za/success-stories/prisa-membership - Swiss Hotel School Success Story: https://iheartdigital.co.za/success-stories/swiss-hotel-school - 4x4 Overland Adventures: https://iheartdigital.co.za/success-stories/4x4-overland-adventures - Blog: https://iheartdigital.co.za/blog - Blog — African Excellence Awards 2026: https://iheartdigital.co.za/blog/iheart-digital-wins-most-trusted-digital-marketing-agency-african-excellence-awards-2026 - Careers: https://iheartdigital.co.za/careers - Industries: https://iheartdigital.co.za/industries - Testimonials: https://iheartdigital.co.za/testimonials - Website & AI Solutions: https://iheartdigital.co.za/website-solutions - AI Sales & Support Agents: https://iheartdigital.co.za/website-solutions/ai-agents - WordPress: https://iheartdigital.co.za/website-solutions/wordpress - WooCommerce & Shopify: https://iheartdigital.co.za/website-solutions/woocommerce - AI Custom Website Development: https://iheartdigital.co.za/website-solutions/custom-development - API Integrations: https://iheartdigital.co.za/website-solutions/api-integrations - CRM & Business Systems: https://iheartdigital.co.za/website-solutions/crm-business-systems - Digital Marketing: https://iheartdigital.co.za/digital-marketing - Google Ads: https://iheartdigital.co.za/digital-marketing/google-ads - Meta Ads: https://iheartdigital.co.za/digital-marketing/meta-ads - SEO & GEO/AEO: https://iheartdigital.co.za/digital-marketing/seo-geo-ai - Social Media: https://iheartdigital.co.za/digital-marketing/social-media - Email Marketing: https://iheartdigital.co.za/digital-marketing/email-marketing - Creative Studio: https://iheartdigital.co.za/creative-studio - Graphic Design: https://iheartdigital.co.za/creative-studio/graphic-design - Photography: https://iheartdigital.co.za/creative-studio/photography - Point of Sale: https://iheartdigital.co.za/creative-studio/pos - Public Relations: https://iheartdigital.co.za/public-relations - Digital PR: https://iheartdigital.co.za/public-relations/digital - Traditional PR: https://iheartdigital.co.za/public-relations/traditional - WordPress Plugins: https://iheartdigital.co.za/wordpress-plugins - iHeart Events: https://iheartdigital.co.za/wordpress-plugins/iheart-events - IHD Licence Manager: https://iheartdigital.co.za/wordpress-plugins/ihd-licence-manager - White-Label: https://iheartdigital.co.za/wordpress-plugins/white-label - Custom Plugins: https://iheartdigital.co.za/wordpress-plugins/custom - iHeart CNTRL: https://iheartdigital.co.za/iheart-cntrl - CNTRL Features: https://iheartdigital.co.za/iheart-cntrl/features - CNTRL Pricing: https://iheartdigital.co.za/iheart-cntrl/pricing - Privacy Policy: https://iheartdigital.co.za/privacy-policy - Terms & Conditions: https://iheartdigital.co.za/terms