Returns & Refunds Policy

This Returns & Refunds Policy applies to iHeart CNTRL (cntrl.iheartdigital.co.za) and to all digital products and subscriptions offered by IHEART DIGITAL (PTY) LTD (Reg. 2026/453657/07). It explains how cancellations and refunds are handled, including for payments processed through PayFast and any other payment gateway we may use in future.

By subscribing to or purchasing any of our products, you agree to this policy. This policy operates subject to, and does not limit, your statutory rights under the laws of South Africa.

All products and services sold by iHeart Digital and iHeart CNTRL are digital — software, software-as-a-service (SaaS) and digital services. We do not sell, ship or deliver any physical goods.

Because our products are digital and are made available for immediate access and use, certain return rights that apply to physical goods do not apply to our products.

iHeart CNTRL is offered on a monthly subscription basis, billed in advance. Payments are processed securely through PayFast and may, in future, be processed through other secure payment gateways.

You can cancel your iHeart CNTRL subscription at any time from the Billing section of your iHeart CNTRL account — simply tap the cancellation button to request cancellation.

Your cancellation takes effect on the monthly anniversary of the day you signed up — up to 30 calendar days away. In other words, the day of the month on which you signed up is the last day of your billing cycle.

For example: if you signed up on 15 March and cancel on 27 March, your cancellation date will be 15 April. You keep full access until that date, and you will not be billed again afterwards.

• You keep full access to the platform until your cancellation date (the next monthly anniversary of your sign-up).
• You will not be billed again after your cancellation date.
• Cancelling stops future billing. It does not, on its own, entitle you to a refund of amounts already paid (see Refunds below).

If you have any questions about cancelling, or need help, you can also reach us at hello@iheartdigital.co.za.

When your cancellation takes effect and your account is closed, you will lose access to all of your account features and to any media you have uploaded or created inside iHeart CNTRL.

All records of your media and creations — including any content created using Domina AI — will be deleted, and you will lose access to all of it on the day your account is cancelled and closed.

If you decide to return to iHeart CNTRL in future, you are welcome to do so — however, your account will start fresh and brand new. Any previous data, media and creations cannot be recovered.

Because our products are digital and are made available immediately, we generally do not provide refunds once a subscription period has started or a digital product has been accessed.

Refunds are only provided where required by the laws of South Africa, or in the special circumstances for which South African law provides a refund.

Where a refund is due to you under South African law:

• It will be processed within 30 (thirty) days of your request or cancellation.
• It will be refunded to the original payment method, through the relevant payment gateway (for example, PayFast).

Circumstances in which a refund may be due under South African law include, for example: a duplicate or incorrect charge or billing error; being charged after a valid cancellation has taken effect; or where a service you paid for was not made available to you.

Domina AI tokens and credits — used for AI chats and AI image creation inside iHeart CNTRL — are non-transferable.

When you purchase AI tokens or credits, the funds are paid instantly and directly to the underlying third-party AI providers. Because these funds are passed directly to those AI providers at the time of purchase, Domina AI tokens and credits are non-transferable and are not refundable, except where a refund is required by South African law.

This policy is subject to South African consumer and electronic-transactions law, including the following:

• Electronic Communications and Transactions Act 25 of 2002 (ECTA): Section 44 provides a 7-day cooling-off period for certain electronic transactions, during which a consumer may cancel without reason or penalty, with any payment refunded within 30 days of cancellation. However, under Section 42(2), this cooling-off right does not apply to certain transactions — including where a service has, with your consent, begun to be performed before the end of the 7-day period, and to software or digital content that has been accessed or unsealed. Because iHeart CNTRL is made available for immediate use on subscription, this cooling-off right may be limited, or may not apply, once you have begun using the service.
• Consumer Protection Act 68 of 2008 (CPA): where it applies, the CPA gives you the right to services of a reasonable quality and sets out your rights in respect of fixed-term agreements and their cancellation. Please note that certain CPA protections (such as Section 14, which deals with fixed-term agreements) do not apply to transactions between juristic persons — that is, business-to-business transactions.

Nothing in this policy limits or removes any right you have under South African law. Where this policy conflicts with your statutory rights, your statutory rights prevail.

To cancel your subscription: tap the cancellation button in the Billing section of your iHeart CNTRL account. Your cancellation takes effect on the next monthly anniversary of your sign-up date (up to 30 calendar days away). If you need help with your cancellation, you can also reach out to us at hello@iheartdigital.co.za.

To request a refund (where one is due under South African law): email hello@iheartdigital.co.za with your account or subscription details and the reason for your request. We will acknowledge your request and, where a refund is due, process it within 30 days to your original payment method.

Payments and refunds are processed through PayFast and may, in future, be processed through other secure payment gateways. Refunds are returned to the original payment method used for the transaction. Please note that payment-gateway processing times may affect when a refunded amount reflects in your account.

We may update this Returns & Refunds Policy from time to time. The current version will always be available on this page.

This policy is governed by and interpreted in accordance with the laws of the Republic of South Africa.

You can cancel your subscription directly from the Billing section of your iHeart CNTRL account. For refund requests, cancellation queries and any questions about this policy, please contact us at hello@iheartdigital.co.za.

This policy is provided for general information and does not constitute legal advice.